The title receptionist is attributed to the one who is employed by a company to receive or greet any guests, patients, or clients and answer phone calls. within the edifice, a front desk is an administrative department where receptionist’s duties might include room reservations and assignment, guest registration, cashier work, credit checks, key management furthermore as mail and message service.
A receptionist is commonly the first business contact an individual will meet at any organization. it’s an expectation of most organizations that the receptionist maintains a peaceful, courteous and skilled demeanor at all times, irrespective of the visitor’s behavior.
Personal qualities that a receptionist is expected to possess so as to do the work successfully include attentiveness, a well-groomed look, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
The business duties of a receptionist might include respondint to visitors’ inquiries about a company and its products or services, guiding guests to their destinations, sorting and handing out mail, receiving incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other workplace tasks, like faxing or emailing. Some receptionists may additionallyperform bookkeeping or cashiering duties. Some, however not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby space tidy. A receptionist might also assume some security guard access management functions for a company by verifying worker identification, supplying visitor passes, and observing and reporting any uncommon or suspicious persons or activities.